Frequently Asked Questions

Orders & Returns

Is it safe to buy dresses online from your store?
Absolutely. Every Iris Couture piece is handled with care, verified before dispatch, and shipped securely through Royal Mail. Your order is tracked at every stage, ensuring your exclusive design reaches you safely.
Can I see a size guide or measurement chart before buying a dress?
Yes. Because every piece is crafted as a single edition, we provide detailed measurement guidance to help you select the perfect fit. For bespoke orders, your exact measurements are required to ensure a flawless, made-for-you fit.
When will my order be delivered?
Ready-to-wear orders deliver within 5 business days via Royal Mail. Bespoke and made-to-measure pieces require 6–8 weeks, as each garment is handmade, produced once, and crafted exclusively for you.
Are your dresses manufactured ethically?
Yes. All Iris Couture garments are designed in the UK and handmade by skilled artisans in Pakistan. We work with small, ethical workshops that specialise in premium craftsmanship, ensuring every piece is created responsibly and with artistry.
Do you accept returns?
No. Because each item is an exclusive, one-of-one handcrafted piece, returns are not accepted. This policy ensures the uniqueness, purity, and exclusivity of every garment you receive.

Account & Payment

How long will it take for my order to arrive?
Ready-to-wear pieces: 5 business days. Bespoke/custom pieces: minimum 6–8 weeks. Every bespoke garment is handmade once—designed, measured, and stitched exclusively for you.
Can I cancel or change my order after it has been placed?
Minor changes may be possible within the early stages of creation. Once production begins, cancellations are not allowed due to the exclusive, made-once nature of each design.
What is your return and exchange policy?
All sales are final. Because every garment is crafted as a single edition, returns and exchanges are not available.
Do you offer gift wrapping or special packaging for orders?
Yes — at Iris Couture, we offer elegant gift wrapping and special packaging options to make your order even more memorable. Whether you're purchasing for a special occasion or sending a thoughtful gift, our beautifully presented packaging adds a luxurious finishing touch.

Gift packaging is available exclusively for bespoke orders or by contacting our team directly to arrange your request.
What is your shipping policy?
We ship within the UK only, using Royal Mail. You may select: Standard Shipping — 5 business days. Express Shipping — faster priority delivery. Tracking information is provided as soon as your one-of-a-kind piece is dispatched.

One Design. One Piece. Exclusively Yours.

Discover single-edition dresses, artisan-crafted evening wear, and bespoke creations made only once — for one woman at a time. Every piece reflects the artistry of handmade craftsmanship and the luxury of true exclusivity.

Get In Touch

No: Sutton Coldfield, B75 6BG