Who We Are

We are Iris Couture, a UK-based fashion brand creating single-edition, artisan-made garments.

Website: https://iriscouture.uk
Email: info@iriscouture.uk
Address: 75–76 Bedford Road, Sutton Coldfield, B73 6BG, United Kingdom

We operate in compliance with the UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

We collect information you provide voluntarily, as well as limited technical data to improve your browsing experience.

a. Information You Provide

  • Name
  • Email address
  • Phone number (if contacting us)
  • Shipping and billing address
  • Measurements for bespoke orders
  • Order details and preferences
  • Comments or messages you submit

b. Technical Data Automatically Collected

  • IP address
  • Browser type
  • Device information
  • Cookies and tracking data
  • Pages viewed and actions taken on our site

c. Comments

If you leave a comment, we collect:

  • Data entered into the comment form
  • IP address
  • Browser user agent (for spam detection)

An anonymized hash of your email may be shared with the Gravatar service to check if you use it. After approval, your profile picture may appear beside your comment.

3. Media Uploads

If you upload images, please ensure location data (EXIF GPS) is removed.
Visitors to the website may download and extract location data from publicly uploaded images.

4. Cookies

Our site uses cookies to:

  • Enable core website functions
  • Remember login preferences
  • Improve security
  • Enhance customer experience

Examples of Cookies Used

  • Comment cookies – Save your name and email for convenience
  • Login cookies – Keep you logged in for 2 days (or 2 weeks with “Remember Me”)
  • Display settings cookies – Save your screen preferences for 1 year
  • Temporary cookies – Check browser cookie support

You can disable cookies in your browser, but some features may not function correctly.

5. Embedded Content

Articles or pages may include:

  • Videos
  • Images
  • Social media feeds
  • External articles

Embedded content behaves as though you visited the external website directly.
These websites may collect data, use cookies, and track interactions independently.

6. How We Use Your Data

We use your information to:

  • Process and fulfil orders
  • Confirm bespoke measurements
  • Provide customer support
  • Improve website experience
  • Detect and prevent spam or fraud
  • Manage your account (if registered)
  • Send updates, promotions, and announcements
    (only if you opt-in to newsletters)

We do not sell your data.
We do not share personal information with third parties for marketing.

7. Who We Share Your Data With

We only share your data with trusted parties necessary to operate the website or fulfil your order:

For Order Fulfillment

  • Royal Mail (shipping)
  • Secure payment processors (e.g., Stripe, PayPal)

For Website Functionality

  • Hosting providers
  • Automated spam detection tools

If you request a password reset, your IP address will appear in the reset email.

8. How Long We Keep Your Data

  • Comments: kept indefinitely for spam detection and recognition of repeat commenters
  • Accounts: personal data stored until you update or delete it
  • Orders: retained for legal and tax compliance (typically 6 years)
  • Communications: kept only as long as necessary to serve you

9. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Request a copy of the data we hold about you
  • Object to or restrict processing
  • Withdraw consent (for marketing emails)

To exercise your rights, contact:
info@iriscouture.uk

We will respond within 30 days.

10. How We Protect Your Data

We use:

  • SSL encryption
  • Secure, GDPR-compliant hosting
  • Access controls for staff
  • Payment gateways that meet PCI-DSS standards

We take all reasonable steps to protect your data from unauthorized access, alteration, or disclosure.

11. Where Your Data Is Sent

Visitor comments may be scanned through an automated spam detection service.
Some technical data may be processed by secure, GDPR-compliant third-party partners.

12. Updates to This Policy

We may update this Privacy Policy to reflect new legal requirements or business changes.
The latest version will always be available on this page.

13. Contact Us

For privacy-related questions or requests:

📧 info@iriscouture.uk
📍 Sutton Coldfield, B75 6BG United Kingdom